What level of service do you offer to your consumers? What do they think of the service offered?
Every day it becomes more and more important to know what the level of consumer satisfaction is to improve the offered service or products. Improving the level of listening to user’s needs can also increase the level of loyalty by reducing the drop-out of the service, increasing the user’s life cycle.
The right measurement method for every survey
With the support of the MatiPay Team you can activate surveys most suitable for your needs, evaluating the correct measurement method.
Net Promoter Score
The advantages of Customer Satisfaction
Detect the degree of user satisfaction with the services offered
Strengthen the level of communication, dialogue and trust with users
Detect needs and expectations of different targets and user groups
Bring out the latent needs of users who are less inclined to express their point of view
Establish a direct relationship by creating a virtuous circle of quality appreciation
It is possible to activate specific campaigns without interfering with the shopping experience by intercepting the right moment to collect feedback.
How do you rate the cleanliness of the place where the vending machines are located?
How do you rate your shopping experience?
How do you rate the ONLINE top-up process?
How do you rate the product offer on this vending machine?
How much would you recommend buying with the MatiPay app?